Case study
Yedda for CVS
CUSTOMER: Convenient store in Thailand
Context
Imagine your company has 5% of unknown loss, of which the majority could not be identified of where it came from. You're aware of the issue, and take action by implementing a team of 70 people to monitor the 300 stores via CCTV. And the loss reduces from 5% to 4%.
The traditional approach you've attempted has proven time-consuming and resource-intensive, yielding minimal results.
What did we do?
Data measured 7 days/ week
The measured area:
Cashier
Receiving point
In store
Cashier
Key measurements: Possible fraud, Queuing time, staff presence, operation standard.
Receiving point
Key measurements: Possible fraud, work regulation, operation standard.
In store
Key measurements: Speed of service, staff presence, possible fraud, operation standard.
SOP Shrinkage reduction in Convenience Store
Yedda worked with the client to define:
The functional areas that potentially cause the loss, which is Main checkouts
Practical metrics in the areas
Direct access into Yedda's system is given to floor managers & relevant managers at different levels
Hygiene and Food safety
The evaluation of QA team is not reflecting correct hygiene level at the stores.
Yedda set up different reports / access to different level of managers in real-time / daily / weekly basis.
Implement quickly effective process between Yedda-Client and between relevant managers in client's organization for quick action upon the detection.
2 Key Business Priorities
Reduce costs
Improve Customer Experience
Knowing and improving
your conversions
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