In a service assisted sale process, service is the key factor. Quick delivery of the right model in the right size. Offering a complimentary product, efficiency and standardization in all stores, can be achieved by measuring, and real-time feedback your staff.
For the first time staff members can receive real-time numeric feedback, on how many customers they had serviced in the last hour, how many products were shown to each, and how their performance level was in comparison to other stores and previous period and targets.
Purchase decision in a brick and mortar shoe store happens mostly (over 60%) in the store. Staff performance is the single most critical factor in this decision .
Managing by knowing what's going on in the stores is the single most critical factor to improve and standardize customer experience and drive sales up.