SHOES

Unlock the potential of your sales teams

In shoe stores, service is a make or break purchase decision factor. Real-time feedback to sales teams, is the single most important factor, to drive sales up

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UNLOCK THE POTENTIAL OF YOUR SALES TEAMS

In shoe stores, service is a make or break purchase decision factor. Real-time feedback to sales teams, is the single most important factor, to drive sales up

In a service assisted sale process, service is the key factor. Quick delivery of the right model in the right size. Offering a complimentary product, efficiency and standardization in all stores, can be achieved by measuring, and real-time feedback your staff.

For the first time staff members can receive real-time numeric feedback, on how many customers they had serviced in the last hour, how many products were shown to each, and how their performance level was in comparison to other stores and previous period and targets.

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93%
Customers did not get a service walk as part of the sales process

Purchase decision in a brick and mortar shoe store happens mostly (over 60%) in the store. Staff performance is the single most critical factor in this decision .

Managing by knowing what's going on in the stores is the single most critical factor to improve and standardize customer experience and drive sales up.

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FOR THE FIRST TIME, REAL-TIME MEASUREMENT OF

Staff performance measurements – Welcoming customers, time to service, service time, No. of presented products
Traffic and Segmentation to gender, age group and grouping (singles, couples, families)
In-store customer journey
Conversions – Traffic to sales. Visiting in priority area to sales. Effect of presenting more products on purchase basket
Queuing
Fraud detection
Tailored measurements

TURNING ANALYTICS TO ACTION.