Across the retail industry, store operations are underserved when it comes to Analytics and Business Intelligence (BI). Most of the area managers or the headquarters managers are furnished only with partial information like actual sales reports or subjective reports that are coming from local stores or branch managers. With no reliable, constant, real-time information, the management might have the wrong picture of what really happens in each and every branch or be mislead in worse case.
On the other side, pushing valuable comparative insights that are collected and analyzed from various branches into store. Operations gives the field management an opportunity to finally get ahead of their game, shining the spotlight on recurring problems and opportunities.
Critical challenges as Labor Cost Management, Loss and Theft Prevention, Effective Operational and Sales Efforts could be managed and optimized only if the management has the real picture, with no latency.
Another big challenge is to be able to understand the various needs of the clients in various areas and environments. Lack of such insight that can be obtained only by objective analysis would put limitations in front of organization’s efficiency and flexibility.